We hope you and your family in good health
We are pleased to say that as from Monday 8 June, our surgery will re-open, initially for emergency appointments only. Our global and local communities have been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your health and safety.
Infection control has always been a top priority for our practice. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. In light of current events, we want to tell you about the infection control procedures we currently and will continue to follow in our practice to keep patients and staff safe.
Our practice follows infection control recommendations made by Public Health England, Department of Health’s HRM 01-05: Decontamination in primary care dental practices and the Health and Safety at Work Act. We do this to make sure that our infection control procedures adhere to the regulations outlined, as dynamics change quickly.
You will see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
- Our practice will communicate with you beforehand to ask some screening questions. You will be asked those same questions again when you are in the surgery
- We have hand sanitiser that we will ask you to use when you enter the practice. You will also find some in the reception area and other places in the practice for you to use as needed.
- We will be avoiding using the waiting room in the initial stages. Chairs will be spaced at two meters apart and we will no longer offer magazines, or any posters or leaflets, since those items are difficult to clean and disinfect.
- Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
- You will be asked to arrive on time for your appointment and may have to wait outside until we are ready to see you.
- We will ask you to wear a face mask.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call the surgery and we will be happy to make you an appointment. We will, however, be screening all patients.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back to Clayhall Dental Care.